Manager - Planning, Records & Warranty - UAE
The successful candidate will supervise the development and execution of long-, medium-, and short-term maintenance action plans for aircraft, ensuring effective planning, tracking, and completion of all scheduled and unscheduled activities. The role also oversees warranties, as well as the management of manual and automated maintenance libraries and records.
The position ensures that all maintenance action plans are completed on time, within budget, and in full compliance with applicable regulatory requirements, internal procedures, CAMO requirements, and all relevant standards supporting the aircraft’s airworthiness programme.
Key Responsibilities
•
Oversee the maintenance strategy and forecasting for short-, medium-, and long-term planning.
•
Verify that all associated actions comply with CAMO (Continuing Airworthiness Management Organisation) regulations, operational demands, and quality standards.
•
Oversee ad-hoc maintenance requirements, ensuring minimisation of AOG events and maintaining operational reliability.
•
Plan, execute, and complete at least 98% of intervals between planned events using available tools, databases, and resources to maximise utilisation and minimise maintenance costs, while considering operational limitations and labour availability.
•
Oversee systems for tracking and documenting aircraft hours and cycles.
•
Ensure that all data, documentation, manuals, and certifications are accurately updated, published, disseminated, and archived (both manually and electronically) in line with established standards and processes.
•
Ensure systems are maintained to prepare and archive all work packages and job cards for the fleet and third-party aircraft, covering both routine and non-routine checks.
•
Ensure cost-effective utilisation of resources, systems, and tools.
•
Ensure all warranty documentation issued by aircraft manufacturers (OEMs) and vendors is reviewed.
•
Maintain a database of all service contracts and corresponding warranties; monitor unserviceable components to ensure applicable warranty claims are actioned.
•
Support on-wing inspections and rectifications to build successful claims; engage with specialist workgroups when required to challenge declined warranty claims and coordinate with Finance for settlement.
•
Identify high-value, frequently used consumables eligible for warranty remedies and liaise with suppliers to secure free-of-charge (FOC) replacements where possible.
•
Collaborate across operational hubs to identify potential warranty claim opportunities.
•
Maintain up-to-date technical and contractual knowledge, and foster professional relationships with OEMs and vendors.
•
Coordinate with Finance teams on the settlement of claims in line with established procedures.
•
Review heavy maintenance check packages, assess non-routine cards (NRCs), and initiate warranty claims where applicable.
•
Monitor the overall performance of warranties, guarantees, and modifications (including engines, APUs, components, and aircraft defects) to ensure timely submission and successful settlement in line with contractual commitments.
•
Oversee the day-to-day activities of the warranty team and support in addressing internal and external stakeholder queries.
•
Provide direction, coaching, and guidance to team members to support their professional and career development.
•
Foster a positive working environment that promotes engagement, accountability, and high performance.
•
Manage team performance through objective setting, continuous feedback, and formal reviews; handle conflict resolution, grievances, and disciplinary matters in line with company procedures.
•
Perform additional tasks as assigned by the line manager.
Qualifications
•
Minimum bachelor’s degree in a relevant field such as Aircraft, Aeronautical, Aerospace, Mechanical, Electrical, or Electronics Engineering, or equivalent.
Work Experience
Minimum of 10 years’ experience in the aviation industry, including at least 5 years in aircraft maintenance planning. Experience of working in an airline with a high utilisation fleet with large fleet size. Experience with Airbus A320 aircraft is preferred.