The successful candidate will work as an IT Manager, performing various tasks including:

• Serving as the primary internal point of contact for all IT matters.
• Coordinating day-to-day IT operations with a managed service provider.
• Driving technology initiatives and improving system performance across the business.
• Supporting and maintaining IT policies, standards, disaster recovery procedures, and training materials.
• Identifying and implementing software solutions to support business objectives.
• Delivering and operationalising AI and Large Language Model (LLM) solutions.
• Designing and implementing Retrieval-Augmented Generation (RAG) architectures and vector database solutions.
• Leading IT projects, resource planning, and vendor management activities.
• Managing onboarding and offboarding processes across Microsoft 365 environments.
• Maintaining system access controls and conducting security audits.
• Provisioning, configuring, and deploying end-user hardware and equipment.
• Maintaining hardware and software inventories.
• Developing and improving IT support and troubleshooting processes.
• Supporting LAN/WAN infrastructure, Wi-Fi, VPNs, and remote connectivity solutions.
• Assisting with infrastructure improvements and cybersecurity initiatives.
• Supporting CMMC compliance, vulnerability management, and audit readiness activities.
• Managing office printers, scanners, AV systems, and collaboration technologies.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 3–7+ years of progressive IT experience, including hands-on technical troubleshooting.
• Strong proficiency in Microsoft 365 administration, Windows environments, endpoint management, and MFA solutions.
• Excellent troubleshooting and problem-solving skills.
• Strong communication, organisational, and project management skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Familiarity with network security principles and best practices.
• Must be able to obtain and maintain a DoD Secret Security Clearance. 

• CompTIA A+ certification.
• CompTIA Security+ certification.
• Microsoft Azure Fundamentals (AZ-900).
• Microsoft 365 Fundamentals (MS-900).
• Experience supporting Microsoft 365 GCC High environments.
• Experience with CMMC, NIST 800-171, DFARS, or similar defence-industry cybersecurity frameworks.
• Experience with AI platforms and orchestration frameworks such as Semantic Kernel or LangChain.
• Experience supporting LAN/WAN systems, VPNs, firewalls, Wi-Fi architecture, and network security technologies